1/6/2024 0 Comments Photo frame in loving memoryWe use Australia Post for delivery of all orders being posted within Australia and International Air Mail for overseas deliveries. Cancellations will only be accepted by email. If you change your mind prior to the product order being completed and despatched, or prior to any personalisation having been completed, please contact us, and if possible we will cancel your order. Prior authorisation must be obtained before returning any goods. Items must be returned within 7 days in their original packaging, unused and undamaged. We offer a 7 day refund policy if the product you have received is not as shown on the website. If any part of your order arrives broken please complete the Help Form we will resend new items at no charge. We pack all our baubles and decorations with care and love but sometimes that is not enough. They do not arrive within 2 weeks of the items leaving our warehouse The items are not as shown on the websiteģ. To ensure you are completely satisfied with your purchase from Gifts and Keepsakes we offer a 100% Satisfaction Guarantee.Ģ. If you have placed an order with items that are on PREORDER, we will hold you order and ship all your items together. You will be contacted if your order falls within these locations. Is not available on Express Service or International Deliveries. Excludes orders with bulky items, corporate orders and promotional offers. Receive Free Shipping Australia wide on orders over $150. To view postage times for countries visit Free Shipping over $150 If, due to the additional postage costs, you don’t want to proceed then we will refund your payment immediately. If your order weighs over 1kg we will contact you if an additional payment is required for postage. Our international orders are sent using Australia Post service at a flat fee of AUD$25.95 for orders that weigh under 1kg. We can send goods to any country that is within Australia Post’s International network. If you would like more information on any of the products you have seen on our website or something you can't find send us an email, give us a call on 1300 72 47 10 or fill out the form on our contact page. All orders must be placed online and shipped to you or collected from our warehouse. Please note that we do not have a physical retail facility available to shop, inspect product and make purchases in person. When placing your online order you can select to Click & Collect from our Studio & Warehouse location in Ingleburn, New South Wales during the times listed below. This excludes corporate and bulk orders which we will quote at time of ordering.įREE Click & Collect from our Studio & Warehouse If after being advised of the shipping cost you wish to cancel your order we will refund your payment immediately. If a shipping surcharge is applicable we will contact you. Please note, a shipping surcharge maybe applicable for orders over 1kg. We charge a flat rate of either $12.95 or $16.95 (bulky goods) to ship orders of up to 1kg in cubic weight anywhere in Australia. If after being advised of the shipping cost you wish to cancel your order we will refund your payment immediately.Īustralia-Wide Flat Rate Standard Delivery *Please note, a shipping surcharge maybe applicable for orders over 1kg. Delivery time and delivery provider will vary depending on your location, as a guide metropolitan areas are likely to be the next business however regional and country areas may take longer. Your order will be personalised and dispatched from our warehouse within 48 hours (weekends excluded). For orders with heavy or bulky items the cost will be flat rate of $26.95* for Express Delivery. Left your shopping until the last minute and need it in a hurry? For a flat rate of $22.95* we will move your order to the head of the queue and use an Express Delivery service to deliver any where in Australia. Need it Faster? Choose Australia Wide Express Service (Only Available in October-December) If your order does not require personalisation we will endeavour to send it out within 2 business days. Orders are currently leaving our Sydney Studio in 2-5 business days then allow 1-5 days for delivery depending on your location. Currently dispatching in 2-5 business daysĪs the majority of our gifts and keepsakes require personalisation we require time to allow our talented artists to create.
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